Terms of Use
Last updated: 20 October 2026
1. Acceptance of Terms
These Terms of Use (“Terms”) govern your access to and use of the Pristine Eye Hospitals website and any related services, including our contact form and WhatsApp chat (“Platform”). By using the Platform, submitting a form, or continuing a conversation with us on WhatsApp, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.
2. Use of the Platform
You agree to use the Platform only for lawful purposes and to provide accurate and truthful information when submitting an enquiry, booking an appointment, or otherwise contacting us. You agree not to misuse the Platform, including attempting to disrupt its operation or submitting false, misleading, or abusive content.
3. Appointments and Enquiries
Submitting the contact form or messaging us does not guarantee an appointment; it is a request that we will respond to as soon as possible. All appointments are subject to confirmation and availability.
4. Communications Consent
By submitting our contact form, or by starting/continuing a conversation with us on WhatsApp, you consent to being contacted by Pristine Eye Hospitals via SMS, email, WhatsApp, RCS, and phone calls, for both transactional (e.g., appointment confirmations, reminders) and promotional (e.g., offers, health camps, service updates) purposes.
If you wish to stop receiving promotional messages, you may write to appointment@pristineeyehospitals.com with “Unsubscribe” or “Stop Promotional Messages” clearly mentioned in the subject line. We may continue to contact you for transactional and service-related purposes even after you opt out of promotional messages.
5. Medical Information & Disclaimer
The medical and health information published on this website is intended for general education and awareness purposes only. It should not be considered medical advice, diagnosis or a recommendation for any specific treatment.
We aim to present accurate, evidence based medical information supported by relevant authoritative sources, including recognised medical organisations, published clinical research and established medical guidelines. References to relevant sources are provided on individual pages containing medical information, wherever applicable.
While we make reasonable efforts to maintain the accuracy of our content, medical knowledge and treatment practices may change over time. We encourage users to review the cited references, undertake their own research using credible sources and consult a qualified medical professional before making decisions about their health.
The information provided on this website does not replace a professional medical examination, diagnosis or personalised treatment advice. Individual medical conditions, treatment suitability and outcomes may vary.
5.1 Use of Artificial Intelligence
Pristine Eye Hospitals may use artificial intelligence tools to assist in researching, drafting, editing and organising website content, as well as creating illustrations, graphics and other visual material.
AI generated or AI assisted content is intended to support general information and patient education. Reasonable efforts are made to review such content for factual accuracy and consistency with available medical evidence.
Some images may be digitally created, AI generated or used for illustrative purposes. Such images do not necessarily depict actual patients, clinical procedures, facilities or treatment outcomes at Pristine Eye Hospitals.
AI generated information and images should not be interpreted as personalised medical advice, verified clinical results, patient testimonials or guarantees of treatment outcomes.
Users are encouraged to independently verify medical information through the referenced sources and seek advice from a qualified medical professional before making healthcare decisions.
6. Intellectual Property
All content on this Platform, including text, images, logos, and graphics, is the property of Pristine Eye Hospitals or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.
7. Limitation of Liability
Pristine Eye Hospitals will not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, to the extent permitted by law. The Platform and its content are provided “as is” without warranties of any kind.
8. Governing Law
These Terms are governed by the laws of India, and any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the “Last updated” date above will be revised accordingly. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.
10. Contact Us
If you have any questions about these Terms, please contact:
Dr. C Jagadesh Reddy
Pristine Eye Hospitals
Email: appointment@pristineeyehospitals.com
Phone: +91 90008 52020
Ground and First Floor, No.25/Summit, Survey No.64, Y-Axis Building, next to Raidurg Metro Station, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081, India