Last updated: 01 September 2026
1. Introduction
Welcome to the Pristine Eye Hospitals website (“we,” “us,” “our,” “Platform”). This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website, submit an enquiry, book an appointment, or interact with us through channels such as our contact form or WhatsApp.
By using our Platform, submitting a form, or messaging us on WhatsApp, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use our services or submit your information to us.
2. Information We Collect
- Contact details: name, email address, and mobile number
- Enquiry details: the message or query you share with us, and details relevant to your appointment or treatment enquiry
- Usage information: general information about how you browse and use our website
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and assist with appointment booking and scheduling
- Send you appointment confirmations, reminders, and service-related (transactional) updates
- Send you promotional and marketing communications about our services, offers, health camps, and updates
We may contact you using SMS, email, WhatsApp, RCS, and phone calls for both transactional and promotional purposes.
4. Your Consent and How to Opt Out
By submitting our contact form, or by starting/continuing a conversation with us on WhatsApp, you consent to receive communications from Pristine Eye Hospitals across SMS, email, WhatsApp, RCS, and calls, including promotional and marketing messages.
If you no longer wish to receive promotional messages, you may write to us at appointment@pristineeyehospitals.com with “Unsubscribe” or “Stop Promotional Messages” clearly mentioned in the subject line, and we will act on your request. Please note that we may still contact you for transactional and service-related purposes (such as appointment confirmations) even after you opt out of promotional messages.
5. Sharing of Information
We do not sell your personal information. We may share your information with trusted service providers who help us operate our website, manage appointments, and deliver communications (such as SMS/WhatsApp/email service providers), solely for the purposes described in this policy.
6. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date above will be revised accordingly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
Dr. C Jagadesh Reddy
Pristine Eye Hospitals
Email: appointment@pristineeyehospitals.com
Phone: +91 90008 52020
Ground and First Floor, No.25/Summit, Survey No.64, Y-Axis Building, next to Raidurg Metro Station, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081, India